Rental Terms & Cancellation Policy
The rules for payment, renewal, cancellation, damage and pickup, in plain words.
A real person answers Mon–Sat, 7 a.m.–7 p.m. Quotes in about 10 minutes.
Rental periods
An event rental covers up to 7 days on site. A long-term rental bills every 28 days starting on delivery day. Weekly service is included on long-term rentals.
Payment
Event rentals are paid at booking. Long-term rentals pay the first 28-day cycle and the one-time delivery and pickup at booking, then each new cycle on its start date. Cards and debit cards carry no card fee. Approved businesses may use net-30 invoicing.
Renewal and stopping billing
A long-term rental renews every 28 days until you ask for pickup. Billing stops on the day you call or text for pickup, and unused days in the final cycle are credited. You receive a text confirming each pickup request.
Cancellation and changes
Cancel free of charge up to 24 hours before delivery. For a later change, call or text as early as you can. Date changes are free when the new date has space on the schedule.
Delivery windows
You choose a morning (7–11 a.m.) or afternoon (11 a.m.–3 p.m.) window. The driver texts about 30 minutes ahead. Windows are planned arrival times; an exact minute is not promised.
Placement and access
You choose the spot. It must be firm, level and reachable by a truck needing a 10-foot path and 12 feet of clearance. If the driver cannot safely reach the spot, the unit is placed at the nearest safe spot and you are notified. The truck stays on paved or gravel surfaces; we are not responsible for wear on driveways from normal truck use or for lawn marks where a unit stood.
Moving units
Do not move a unit after delivery. Ask for a free re-placement on the next service day. A unit moved out of hose reach cannot be serviced.
Damage, loss and vandalism
Normal wear is included. The renter pays repair or replacement cost for damage from vandalism, fire, deliberate tipping, graffiti or loss. A free combination lock is available on request to reduce risk.
Weather
Units can be staked or strapped on request. Before floods or severe storms, we may move or pick up units early for safety. Service may shift a day when roads are unsafe.
Pickup
Pickup happens on the next route day after your request, usually the next business day. Leave the area clear. Remove your own padlocks before pickup.
Prohibited use
Do not put trash, hazardous materials, chemicals or paint in the tank. Disposal of such items may add a cleaning charge at cost.
Questions? Call (636) 200-9131.